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    Please use this form or email us at to connect with us regarding product inquiries, service, troubleshooting or just to say hello.  We typically respond within 24 hours.  If you don't hear back, it's either the weekend or we didn't receive your email.  It's unlikely you'll need to, but resend after 48 hours.

    If you are experiencing a product issue, please bullet point your observations, e.g., grinding, squeaking, the general area the irregularity seems to be coming from.  Avoid diagnosing or assuming a specific component to be the cause.  Take a video and/or photo(s) of the issue to share with us once we connect.  We'll then figure out a time and date to figure out a solution if email is insufficient. 

    For urgent matters, feel free to give us a call at (971) 808-0132.

    Hoyt St team